SHIPPING & DELIVERY
POLICY
Emoro's warehouse infrastructure is designed to move fast and execute logistics with precision. Read our shipping policy carefully before placing your order.
Order Processing and Fulfillment Timelines
Emoro recognizes the critical daily reliance pet parents place on our advanced hydration solutions, daily wellness powders, and safe ancestral treats. Accordingly, our warehouse infrastructure is designed to move fast and execute logistics with precision.
Upon the successful authorization of payment and verification of order details, the Emoro fulfillment team typically processes, packages, and hands over your order to the designated commercial carrier within a period of one (1) to three (3) business days. Please note that handling and processing operations occur exclusively during standard business hours and exclude weekends and officially recognized public holidays.
Processing Time
1–3 business days after successful payment authorization and order verification.
Transit Time
Standard ground shipping ranges from 3–7 business days, depending on geographic distance from our fulfillment center.
While Emoro endeavors to ensure rapid delivery, all stated shipping timelines are estimates provided by the carriers and do not constitute legally binding delivery guarantees. The moment your package is processed and receives a shipping label, you will receive an automated electronic communication containing the tracking number, allowing you to monitor the consignment's real-time trajectory.
Shipping Costs, Handling Fees, and International Customs
Total shipping and handling fees are calculated dynamically and transparently displayed during the checkout process. These calculations are predicated upon the aggregate volumetric weight of your cart contents and the specific geographic coordinates of your delivery address.
All shipping charges, delivery fees, and handling costs processed at the point of sale are strictly non-refundable. In the event of an authorized product return, the original shipping costs incurred to transport the item to your location shall not be included in the final reimbursed amount, as the logistical service has already been rendered.
International Orders
For orders shipped across international borders, the purchasing consumer assumes full, exclusive financial responsibility for the remittance of all import duties, customs taxes, value-added taxes (VAT), and border clearance fees levied by the destination country's authorities. Emoro will not falsify customs documents to reduce these legitimate international tariffs.
Transfer of Risk and Absolute Liability Limitations
Emoro integrates a definitive transfer of risk protocol to govern the transit phase of every transaction, structured in strict alignment with the applicable provisions of the Sale of Goods Act, 1930. The absolute risk of loss, damage, theft, or delay transfers directly from Emoro to the consumer and the respective shipping carrier at the exact moment the packaged order is physically handed over to the carrier at the Emoro fulfillment facility.
Emoro assumes absolutely zero legal or financial liability for packages that are delayed, lost, or damaged while in the custody of the logistics provider.
Porch Piracy / Non-Receipt Claims
If the carrier's tracking infrastructure indicates a status of "Delivered" but the consumer alleges non-receipt, Emoro shall not issue a refund or dispatch a complimentary replacement. Under such circumstances, the consumer is obligated to initiate a formal investigation and file a compensation claim directly with the shipping carrier utilizing the provided tracking credentials.
Address Accuracy and Return to Origin (RTO) Protocols
The consumer bears the sole and absolute responsibility for verifying the complete accuracy, formatting, and deliverability of the shipping address submitted during the checkout process. Emoro explicitly declines to refund, replace, or redirect orders that are misdelivered, delayed, or returned to our warehouse due to an incomplete, inaccurate, or undeliverable address provided by the consumer.
RTO Package Handling
Any packages returned to the Emoro facility due to consumer address errors, refusal to pay customs duties, or failure to claim the package from a local depot shall be processed as an unauthorized return. Consequently, such orders will incur the mandatory ten percent (10%) restocking fee deducted from the product refund, and original shipping fees will remain entirely non-refundable.
Should the consumer request reshipment of an RTO package, new shipping charges must be paid in full prior to dispatch.
