PRIVACY POLICY
Your trust is the foundation of our business. Learn how Emoro collects, processes, and protects your personal data in compliance with Indian law.
Introduction, Scope, and Commitment to Data Integrity
At Emoro, your trust is the foundation of our business. We recognize that devoted pet parents expect the highest standards of integrity, not only in our nutritional formulations but also in the management of their digital footprint. This comprehensive Privacy Policy meticulously details the framework governing the collection, processing, storage, and protection of personal data when consumers interact with the Emoro digital platform.
This policy is constructed in strict adherence to the mandates of the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. By continuing to browse, access, or transact upon the Emoro platform, you actively acknowledge and explicitly consent to the data collection and utilization practices delineated within this framework.
Categorization of Collected Personal Data
To seamlessly process orders, accelerate the checkout experience, and continuously refine our pet care offerings, Emoro collects specific, highly relevant categories of personal data.
Contact & Identity Details
We collect the consumer's full legal name, active email address, primary telephone number, and highly precise geographic shipping and billing addresses required for successful logistics execution.
Financial & Transactional Data
Collected strictly to finalize commercial purchases. All sensitive payment information is handled entirely by secure, heavily encrypted, third-party payment gateways compliant with Reserve Bank of India (RBI) guidelines. Emoro explicitly does not store full credit card numbers, CVV codes, or banking passwords on our local corporate servers, thereby insulating our consumers from localized data breach risks.
Behavioral & Usage Insights
We deploy basic digital tracking technologies, including cookies and analytical scripts, to monitor how visitors navigate our site. This usage data captures session durations, page interactions, and product preferences, which directly assists our engineering teams in fixing broken pages and allows our algorithms to suggest the most appropriate nutritional products, such as Emoro Jointflex or Emoro Lipoburn, tailored to your pet's specific requirements.
Strategic Utilization of Collected Information
Emoro acts as a designated Data Fiduciary under Indian law and processes personal data exclusively for specified, lawful purposes to which the consumer has actively consented. The primary utilities of the collected information are central to our operational success.
Operational Fulfillment
Enabling our warehouse teams to accurately pack, dispatch, track, and deliver purchased merchandise to the correct geographic location without delay.
Security & Fraud Prevention
Allowing our systems to monitor transactional patterns, flag suspicious activities, and proactively block fraudulent purchases, thereby protecting both the consumer's financial identity and the corporate entity's revenue streams.
Commercial Communication
We utilize contact information to disseminate highly relevant, targeted promotional discounts, community updates, and educational material regarding pet wellness. Consumers retain the absolute right to withdraw marketing consent and unsubscribe from promotional emails at any juncture via a transparent, single-click mechanism embedded in every communication.
Data Disclosure, Security Architecture, and Third-Party Integration
Emoro operates under a strict security-first mandate and unequivocally refuses to sell, rent, or lease your personal information to unauthorized data brokers, shadow networks, or third-party advertising agencies. However, the facilitation of modern, rapid e-commerce necessitates the secure sharing of specific data subsets with trusted external entities.
We engage verified Service Providers, including external logistics carriers, secure payment processors, and certified analytics firms, to perform fundamental business services on our behalf. These entities are contractually bound Data Processors; they access personal data solely for the execution of their designated functions and are strictly prohibited by law and contract from utilizing the data for independent or secondary purposes.
Furthermore, Emoro reserves the right to execute Disclosures for Law Enforcement. We will disclose personal data to law enforcement agencies, judicial bodies, or regulatory authorities when formally mandated by applicable law, or when such disclosure is deemed absolutely necessary to protect the legal rights, intellectual property, or safety of the Emoro corporate entity and its community.
To lock down your data, Emoro utilizes industry-standard SSL (Secure Sockets Layer) encryption protocols across all data transmission channels.
Statutory Consumer Rights and Grievance Redressal Mechanism
Under the Digital Personal Data Protection Act, 2023, consumers possess actionable rights regarding their personal data, including the right to request access to the data currently held, the right to mandate the correction of inaccurate data, and the right to demand the erasure of data, subject to overriding statutory retention requirements for financial auditing and legal dispute resolution.
In strict compliance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, Emoro has instituted a robust, transparent grievance redressal mechanism. We have appointed a dedicated Grievance Officer tasked with impartially addressing all consumer concerns pertaining to data privacy, platform operations, and service execution. The Grievance Officer is legally mandated to acknowledge the receipt of any formal consumer complaint within forty-eight (48) hours and shall ensure the comprehensive resolution of the grievance within one (1) month from the date of initial receipt.
Grievance Officer Contact Information
